Refund Policy

At VapeRes, we are committed to providing high-quality disposable vapes and excellent customer service. If you experience any issues with your order, we are here to assist you. Please read our refund policy carefully before placing an order.

1. Order Cancellation

  • Orders can be cancelled before they are shipped.

  • If your order has already been processed or shipped, cancellation may not be possible.

  • Contact us immediately if you need to cancel your order.

2. Refund Eligibility

We offer refunds under the following circumstances:

a. Damaged or Defective Products

If you receive damaged, leaking, or defective products:

  • Contact us within 48 hours of receiving the package.

  • Provide photos or videos clearly showing the issue.

  • After verification, we will issue a refund, replacement, or store credit.

b. Missing Items

If items are missing from your order:

  • Notify us within 48 hours of delivery.

  • We will investigate and ship the missing items or issue a refund.

c. Wrong Items Received

If you receive the wrong product, flavor, or model:

  • Contact us with photos of the received items.

  • We will arrange a replacement or refund.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Opened, used, or partially used disposable vapes

  • Products damaged due to customer handling

  • Orders shipped to an incorrect address provided by the customer

  • Delays caused by customs or local courier services

  • Situations beyond our control (e.g., weather, strikes, regulatory delays)

4. Return Policy

  • In most cases, returns are not required—photo or video evidence is usually sufficient.

  • If a return is necessary:

    • Products must be unused, unopened, and in original packaging

    • Return shipping costs may be the customer’s responsibility

    • Returns must be pre-approved by our support team

5. Refund Processing Time

After approval:

  • Credit/Debit Card: 3–7 business days

  • PayPal: Instant or within 24 hours

  • SEPA Bank Transfer: 1–3 business days

  • Other Payment Methods: Varies by provider

Refunds are always issued to the original payment method.

6. Lost or Delayed Shipments

If your package is lost or excessively delayed:

  • We will contact the logistics provider to investigate

  • If confirmed lost, we will issue a full refund or replacement

7. Contact Us

If you need assistance with refunds, replacements, or order issues, our support team is ready to help.

📧 Email: [email protected]